I’ve not heard of your company. Are you new?
Yes, Niche Story was founded in 2019. However, we have a vast amount of experience in the industry. Our management team has been active in the beauty industry for over 15 years, and on a global scale.
WILL MY PERSONAL DATA BE KEPT CONFIDENTIAL?
Please be assured that we take data protection very seriously, and your information will not be shared with third parties. For more information, please read our Data Protection section for more information on this topic.
Are your products genuine?
Yes. Supplying non-genuine goods is a criminal offence and would put our company and customers at risk of legal action, and liable for damages. We have an established and trusted supplier network.
How can I know about special offers ?
All you need to do is register to receive our newsletter that will send you information about all our special offers.
What if My question is not answered here?
Please do not hesitate to contact us should you have any further questions:
By Email – email@example.com
By Telephone – +49 (0) 89 20190986
I received my order and there are damaged items. What should I do?
All damages, leakages, missing items etc., need to be reported within 48 hours of the order being received. We recommend you check the carton thoroughly when the delivery arrives and photograph any damages inside and outside the carton. In case of any damaged orders please send photographs to us via email along with details of the damage. We can then issue refunds or replacements where appropriate.
What if I want to return my fragrance?
We hope that you will love your order. However, if for any reason you are not satisfied or you wish to cancel your order, you may return it for a refund within 14 days of delivery so long as it is unopened and in its original condition.
To return a product, please contact us, and we will arrange a collection for you.
Returns will only be accepted via this procedure as we cannot guarantee the safety of the bottles with anyone other than our approved couriers. Please note that the goods are your responsibility until they reach us.
We will then issue a refund or offer an exchange once the product has been received if it meets our conditions for resale.
We cannot accept returns which have been used, altered or damaged.
If you receive a product which has been damaged during delivery or appears to be faulty please contact us within 2-
Please do not destroy or throw away any product, even if you suspect it to be faulty, before you have spoken to us. Doing so may affect any refund or replacement that you may be entitled to.
What happens if I am not in to accept my order?
Depending on the delivery method selected, if no one is available at your nominated address to take delivery, the courier may attempt to leave your parcel with a neighbour, reattempt delivery the next working day or send your parcel to your local depot for collection. You will receive an email or text message from the courier to detail where your parcel has been left. If you fail to pick up your parcel from your local depot or arrange a re-delivery with the courier service, the parcel will be returned to our warehouse and you will be refunded for the product you have not received. However, please note that we will not reimburse any delivery costs.
What are head / heart / base notes?
We’re going to take you into the details here. Perfumes are designed according to an olfactory pyramid. When you spray a fragrance, the first elements you notice are the head notes. They’re normally quite fresh and sharp and only last a couple of minutes in the air. As they dissipate, you’ll begin to smell the heart notes coming through and they’ll stay with you for 1-2 hours. The scents that stay on your skin for the whole day are the base notes. They’ll become part of your daily life.
How long can I keep my perfume for?
An eau de parfum can be kept for several years, though we recommend using it within two. It’ll smell better before it starts to age.
How long will my perfume last?
This depends on the condition in which it is stored, and whether you have started using the fragrance or not. We generally advise that you use your fragrance within 2-3 years from when you have started using the product.
If the product has not yet been sprayed, it can last a lot longer than 3 years. As soon as the product has been sprayed or opened, it allows oxygen into the bottle and the ingredients will begin to oxidise.
This is a process that will happen over time but the more oxygen is in the bottle , the quicker the oxidisation will happen.
And We would advise to store the bottle in a cool dark location, away from light and heat to ensure it is not affected by changes in temperature.
How can I make my fragrance last longer?
There are methods of prolonging Fragrances and these do vary from person to person. Making sure your skin is well moisturised, and body oils are great for this.
during winter when the temperature is lower and we are exposed to heating, our skin is drier and does not retain the fragrance in the way well moisturised skin does, and conversely if the weather is warm and your skin perspires the natural oils from your skin can remove the scent from your skin. Therefore spraying the fragrance on your clothing as well as your skin will help to retain the scent for a longer duration.
Eau de toilette vs eau de parfum: What’s the difference?
The difference is simply the amount or concentration of oils in the fragrance. Eau de parfum has a higher concentration than eau de toilette, making it a stronger fragrance. There is also pure perfume, which has the highest concentration, and eau de cologne, which has the lowest concentration of oils.
Are any of your perfumes tested on animals?
All of the fragrances stocked at Niche Story are produced with accordance to IFRA regulations. Some are even 100% allergen free. None of the products we stock are tested on animals.
How can I track my order?
You will receive an email and/or a text message when your order is shipped (please ensure you provide correct contact details at the checkout).
I haven’t received any order confirmation email, what should I do ?
Please send an email to firstname.lastname@example.org so we can check that your order has been received successfully. Occasionally confirmation emails are delayed or filtered to spam but this should be easy to resolve.
Can I request that my order be delivered to a different address?
Yes. If ordering online please select this option at checkout providing the full address, contact name and telephone number. If ordering by telephone our team will be happy to take an alternative delivery address.
HOW LONG DOES DELIVERY TAKE?
We process and ship orders during our general business hours from Monday to Friday, except on national holidays. Orders received by noon are generally dispatched on the next working day. Once we have sent your order, you will be notified by e-mail. In case of DHL deliveries, the tracking number of your shipment is also indicated. You can check the delivery status via the link in your confirmation e-mail.
How do I check the progress of my order?
As soon as your order has been shipped, you’ll receive an email from us with a tracking number and a link to follow its progress.
What VAT is charged on my order?
If you are buying goods for delivery to an EU address, then we will charge Germany VAT where applicable. The price is presented on the Euro prices on the website.
If you are buying goods for delivery to a non-EU address, then we will deduct Germany VAT where applicable.
Is payment and order processing on the website secure?
Payment processing on our platform is 100% secure. Your safety is important to us.
Can I refund my fragrance ?
Refunds will be processed onto the same payment method used to make the original purchase.
These returns will be subject to the return policy.
We reserve the right to refuse to refund or exchange any product that does not meet the above requirements.